Service Terms and Conditions for Rubbish Collection Tufnell Park

These Terms and Conditions set out the basis on which Rubbish Collection Tufnell Park provides waste and rubbish collection services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words shall have the meanings set out below:

Customer means the person, business or organisation requesting or paying for the services.

Service means any waste, rubbish or junk collection, removal, loading, transportation, disposal, recycling or related activity carried out by us.

Contract means the agreement between the Customer and us for the provision of the Service, incorporating these Terms and Conditions.

Waste means any rubbish, refuse, junk, household waste, commercial waste, garden waste or other materials that the Customer requests us to collect.

We, us or our means the provider of the Rubbish Collection Tufnell Park service.

2. Scope of Service

We provide waste and rubbish collection services within our designated service area, including collections from homes, offices, shops and other premises. The specific Service to be provided, including the type and approximate quantity of Waste, collection date, time window and price, will be confirmed at the time of booking.

We reserve the right to refuse to collect certain items or materials, including but not limited to hazardous waste, clinical waste, asbestos, gas bottles, chemicals, solvents, liquids, fuels, oils, explosives, or any material we reasonably consider to be dangerous, illegal or unsuitable for collection and disposal.

3. Booking Process

3.1 The Customer may request a booking by telephone, email or via our online enquiry or booking system where available. A booking request does not constitute acceptance of a Contract until confirmed by us.

3.2 We will confirm the details of the proposed Service, including an estimated price, based on the information provided by the Customer. The Customer is responsible for ensuring that all details provided about the Waste, access and location are accurate and complete.

3.3 A Contract is formed when we confirm acceptance of the booking by email, message, telephone confirmation, or by attending the premises to commence the Service, whichever occurs first.

3.4 Our ability to carry out the Service is subject to availability of staff, vehicles and equipment. We may decline a booking request at our absolute discretion.

4. Access and Customer Obligations

4.1 The Customer must ensure that we have safe, reasonable and uninterrupted access to the collection location at the agreed date and time. This includes vehicle access to a reasonable distance from the Waste and clear internal or external routes for loading.

4.2 The Customer must obtain, at their own expense, all permissions, permits, consents or approvals required for us to access the premises and collect the Waste. This includes any necessary permissions from landlords, building managers, neighbours or local authorities.

4.3 The Customer warrants that they are the owner of the Waste or have full authority from the owner to arrange for its removal and disposal.

4.4 The Customer must ensure that the Waste presented for collection matches the description provided at the time of booking. If additional Waste is presented, or if the Waste is materially different in type, weight or volume, we may amend the price or decline to collect some or all of the Waste.

5. Pricing and Estimates

5.1 Prices are generally based on a combination of the volume, weight and nature of the Waste, the time required for loading, and the location of the collection. We may also apply minimum charges.

5.2 Any price provided in advance of the collection is an estimate only, based on the information supplied by the Customer. The final price will be confirmed on site once we have inspected the Waste and access conditions.

5.3 If the Customer does not agree to the revised price where applicable, they may cancel the Service at that point. However, we reserve the right to apply a call-out or attendance charge to cover our reasonable costs incurred in attending the premises.

5.4 All prices are quoted in pounds sterling and, unless explicitly stated otherwise, are exclusive of VAT or any other applicable taxes, which shall be added at the prevailing rate where chargeable.

6. Payments and Invoicing

6.1 Payment is due in full on completion of the Service, unless alternative payment terms have been agreed in writing in advance.

6.2 We accept payment by cash, debit or credit card, bank transfer or other methods that we may make available from time to time. We reserve the right to refuse certain payment methods at our discretion.

6.3 Where we have agreed credit terms with a business Customer, invoices are payable within the period stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.

6.4 If any payment is not made when due, we may charge interest on the overdue amount at the statutory rate permitted under UK law, accruing daily until payment is made in full. We may also suspend or cancel any further Services until outstanding amounts are settled.

6.5 The Customer shall be responsible for all costs and expenses we incur in recovering overdue sums, including reasonable legal and collection fees.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by contacting us using our published contact details.

7.2 If the Customer cancels a booking more than 24 hours before the scheduled collection time, no cancellation fee will normally apply. We reserve the right to waive or vary this period at our discretion.

7.3 If the Customer cancels a booking less than 24 hours before the scheduled collection time, arrives late to a mutually agreed meeting point, or fails to provide access when we attend, we may charge a cancellation or wasted journey fee to cover our time, travel and administration costs.

7.4 We may cancel or reschedule the Service at any time if we are unable to carry out the collection for reasons beyond our reasonable control, including severe weather, traffic disruption, vehicle breakdown, staff illness, safety concerns or issues with access. In such circumstances, we will use reasonable efforts to notify the Customer as soon as practicable and to arrange a new collection time.

8. Performance of the Service

8.1 We will provide the Service with reasonable care and skill and in accordance with applicable laws and regulations relating to waste handling and disposal.

8.2 Our staff will decide how to load and transport the Waste safely. The Customer must not interfere with or attempt to load our vehicle unless expressly permitted by our staff.

8.3 Time of collection is not guaranteed unless expressly agreed in writing as a specific timed service. We will use reasonable efforts to attend within any time window given, but delays may occur. We shall not be liable for any loss arising from delay that is outside our reasonable control.

9. Waste Regulations and Duty of Care

9.1 We will handle, transport and dispose of Waste in accordance with relevant UK waste management legislation and guidance.

9.2 Where required, we will issue a waste transfer note or similar documentation recording the transfer of Waste from the Customer to us. The Customer must provide accurate information for completion of such documentation and retain copies as required by law.

9.3 The Customer must not present for collection any Waste that is hazardous, controlled or otherwise regulated, unless this has been specifically declared and agreed with us in advance and we are properly licensed and equipped to handle it.

9.4 If we discover that the Waste includes prohibited or misdescribed items, we may refuse to collect it, charge additional fees for handling, or return such items to the Customer. The Customer shall be liable for any fines, penalties, costs or claims arising from their failure to comply with waste regulations.

10. Customer Property and Site Condition

10.1 The Customer is responsible for protecting driveways, paths, floors and other surfaces at the premises. While we will take reasonable care when carrying out the Service, heavy items and the movement of Waste may cause minor scuffs or marks.

10.2 We shall not be responsible for damage to surfaces or property where such damage arises from inadequate protection, pre-existing defects, or where we are required to follow specific instructions of the Customer that increase the risk of damage.

10.3 The Customer must remove or secure any fragile, valuable or easily damaged items in areas through which we will need to pass when collecting Waste.

11. Liability

11.1 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.

11.2 Subject to clause 11.1, our total liability to the Customer in respect of any loss or damage arising out of or in connection with the Contract, whether in contract, tort, negligence, breach of statutory duty or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Service giving rise to the claim.

11.3 We shall not be liable for any indirect, special or consequential loss, or for any loss of profit, revenue, business, contracts, data, goodwill or anticipated savings, whether direct or indirect.

11.4 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, traffic incidents, strikes, lockouts, labour disputes, epidemics, acts of government, or failure of utilities or transport networks.

12. Customer Indemnity

12.1 The Customer shall indemnify and keep us indemnified against all claims, demands, losses, damages, costs and expenses arising out of or in connection with:

a. Any breach by the Customer of these Terms and Conditions.

b. Any misdescription of the Waste or failure to disclose hazardous or prohibited materials.

c. Any third-party claim relating to ownership of the Waste or lack of authority to dispose of it.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Service, they should contact us as soon as possible with full details of the issue.

13.2 We will investigate complaints in a fair and timely manner and may request additional information or evidence from the Customer. Where a complaint is upheld, we may offer a remedy such as re-performing part of the Service, issuing a partial refund, or another appropriate resolution at our discretion.

14. Data Protection and Privacy

14.1 We will collect and process personal information provided by the Customer for the purposes of administering bookings, performing the Service, taking payment and managing any related queries.

14.2 We will handle personal data in accordance with applicable UK data protection laws. We will not sell personal data to third parties and will only share it where necessary to provide the Service, comply with legal obligations, or with the Customer's consent.

15. Changes to These Terms

15.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect when published on our website or otherwise communicated to Customers, and will apply to new bookings made after that date.

15.2 The Terms and Conditions in force at the time of booking will apply to that particular Service, unless we agree otherwise in writing.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written confirmation of booking and any additional terms agreed in writing, constitute the entire agreement between the Customer and us relating to the Service. They supersede any prior discussions, correspondence or representations, whether oral or written.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Service, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service, including any non-contractual disputes or claims.

By booking or using the rubbish collection and waste removal services of Rubbish Collection Tufnell Park, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.