Rubbish Collection Tufnell Park Data Protection Policy

This Privacy Policy explains how Rubbish Collection Tufnell Park collects, uses, stores and protects personal data relating to our customers and prospective customers in the Tufnell Park area. It is intended to be clear, transparent and compliant with the UK General Data Protection Regulation and the Data Protection Act 2018.

This policy applies to all individuals who use, enquire about, or are in the process of arranging rubbish collection or related services with Rubbish Collection Tufnell Park within the Tufnell Park area. By contacting us, requesting a quotation, or using our services, you acknowledge that you have read and understood this Privacy Policy.

Who we are and scope of this policy

Rubbish Collection Tufnell Park is a rubbish and waste collection service operating in the Tufnell Park area. For the purposes of data protection law, we are the data controller in relation to the personal data that we collect and use about our customers and prospective customers.

This policy covers personal data collected directly from you, from someone acting on your behalf, or from publicly available sources where relevant to the provision of our services, such as business contact details. It does not govern the use of information that cannot identify you personally.

Personal data we collect

We collect and process different categories of personal data depending on how you interact with us and which services you use. The main categories of data we may collect are:

Identification and contact data: name, address, email address, telephone numbers and any other contact details you choose to provide to us when you request or use our services.

Service and account data: details about the service you require, such as the type of rubbish to be collected, property type, access instructions, dates and times of collections, records of services provided, job notes and any related correspondence.

Billing and payment data: invoicing address, payment status, basic transaction information and records of payments received. Where you pay via card using a third-party payment processor, we do not store your full card details; these are processed securely by our payment processor.

Communication data: content of emails or messages you send to us, telephone call notes and any feedback or complaints you may submit.

Technical and usage data: limited technical data such as IP address, browser type and approximate location may be collected when you visit our website, along with information about how you navigate and use our online services.

How we collect your personal data

We may collect your personal data in the following ways:

When you contact us by phone, email or through any contact form to request a quote or make a booking.

When you enter into a contract with us for rubbish collection or related services.

When you communicate with us to ask questions, provide feedback, request changes to your service, or make a complaint.

Automatically when you visit our website, through the use of basic technical logs and similar technologies that help us understand usage and maintain security.

From publicly available sources or business directories where we need commercial contact details to provide services to business customers, and where this is permitted by law.

Lawful bases for processing your data

We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we may rely on the following lawful bases:

Contract: We process personal data where it is necessary to enter into or perform a contract with you, such as arranging collections, managing your bookings, issuing invoices and communicating about your service.

Legal obligation: We may process certain data to comply with legal duties, such as record keeping, tax requirements and responding to requests from competent authorities where legally required.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This includes managing and improving our services, keeping records of past work, handling customer queries, maintaining security, and promoting our services to existing or prospective customers in a proportionate and respectful way.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of direct marketing or where consent is required for particular optional features. When we rely on consent, you have the right to withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide rubbish collection and related services according to your request or contract, including scheduling collections, accessing your property as agreed, and resolving any service-related issues.

To respond to your enquiries, provide quotations, and give you information about our services when you ask for it.

To manage our relationship with you, including invoicing, processing payments, sending service updates and handling complaints or disputes.

To maintain accurate internal records of our customers, bookings, and work carried out in the Tufnell Park area.

To improve our services, including monitoring usage, reviewing feedback and ensuring that our operations remain efficient, safe and compliant.

To send you relevant information about our services that may be of interest to you, where this is permitted by law and where you have not opted out of such communications.

To protect our business, our customers and the public by preventing fraud, ensuring health and safety, and securing our systems.

Data retention and storage

We keep your personal data only for as long as it is reasonably necessary for the purposes described in this policy, or as required by law. Retention periods may vary depending on the type of data and the nature of our interactions with you.

In general, we keep customer service records, contracts and related correspondence for a period that enables us to deal with queries, handle potential legal claims and meet our record keeping obligations. Financial and invoicing information is typically retained for a longer period to comply with tax and accounting requirements.

When personal data is no longer needed for the relevant purposes, we will either delete it securely or anonymise it so that it can no longer be associated with you.

Data processors and third parties

We sometimes use third-party service providers who act as data processors on our behalf. These may include:

Payment processors who handle card and electronic payments.

IT and hosting providers who help us operate our website, email systems and databases.

Professional advisers such as accountants or legal advisers where necessary.

We only share personal data with such processors where it is necessary for them to provide their services, and we require them to process your personal data securely, confidentially and in accordance with data protection law. They are not allowed to use your personal data for their own purposes.

We may also need to share limited personal data with insurers, regulatory bodies, or legal authorities where we are required to do so by law or where it is necessary to protect our rights, our customers or the public.

We do not sell your personal data to third parties.

International transfers

Where possible, we aim to keep your personal data within the United Kingdom or the European Economic Area. If we ever need to transfer personal data to a country that does not provide the same level of data protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognised under data protection law.

Your data protection rights

You have several important rights in relation to your personal data under data protection law. These include:

Right of access: You have the right to ask for confirmation that we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to ask us to correct or complete it.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to keep it.

Right to restriction: You have the right to ask us to restrict the processing of your personal data in specific situations, for example while we are dealing with a correction request.

Right to object: You may object to our processing of your personal data where we are relying on legitimate interests, including for direct marketing. If you object to direct marketing, we will stop sending it to you.

Right to data portability: In some cases, you may ask us to provide your personal data in a structured, commonly used and machine readable format, or to transmit it to another controller where this is technically feasible.

Right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

How to exercise your rights or contact us

If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our website or any correspondence you have received from us.

We will respond to your request as soon as reasonably possible and in accordance with applicable law. We may need to verify your identity before we can act on certain requests to protect your data from unauthorised access.

You also have the right to raise a concern with the UK supervisory authority for data protection if you are unhappy with how we have handled your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our internal practices, or legal and regulatory developments. Any changes will take effect from the date the updated policy is published. We recommend that you review this policy periodically to stay informed about how we process your personal data.

Your continued use of our services in the Tufnell Park area after any update to this Privacy Policy will be taken as your acknowledgement of the updated terms.